GBPEvery pair of JEANZ© is built to last and backed for 12 months from the date you receive it.
What's covered
Genuine manufacturing and material defects, including:
- Seam or stitching failure under normal wear
- Hardware faults — buttons, rivets, zips
- Separation or loss of the metal LOHO KUR authenticity patch
- Fabric or wash defects present on arrival
What's not covered
- Normal wear, fading and distressing (denim is meant to live)
- Damage from misuse, accidents or alterations
- Improper care — please follow the care instructions on the garment
- Fit or sizing — see our 14-day Returns & Exchanges policy
How to claim
Email studio@lohokur.com within the 12-month window with your order number and a few photos of the issue. If we confirm a covered defect we will repair the piece, replace it, or — where neither is possible — issue store credit. We cover return shipping on approved warranty claims.
This warranty is offered by By Loho Studios Limited on items purchased through our official store. It does not affect your statutory rights.
